Frequently Asked Questions
Everything you need to know about your Batch order.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for fit notes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Batch, we prioritize quality and ethics. We use organic cotton and recycled synthetics where possible, and we only partner with manufacturers who adhere to fair labor practices.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.